FAQ's

Organizers

Contact the RSVP team info@rsvp-popup.com and join our Facebook group to share your questions in our network

We recommend that your photo dimensions = 300px x 250px landscape orientation to ensure all info is displayed in the listing.

In the event editor, go to the Seating section and click "Add Seating". To add a label to the ticket type, click the options (three vertical dots) and select "Show Seating Labels". Enter the same date to ensure both ticket types relate to the same event date.

Choose "Optional Extras" in the Settings section of the event editor. A new section opens up further down, and you can add the extra details including price and whether the item is for purchase before or during the event.

Yes, you actually have a few options. The email you used to sign up as an Organizer will be shown as the contact email when guests make a booking. If you want to use a different email, fill in "Alternative Contact Email" in the Setting section of the event editor.

Guests can also reach out to you via our messaging tool, and you will be able to respond in the admin thereafter.

We are working on updating our features to allow you to reach out to the guests directly from the system. For now, you can either download the entire guest list from the Guest Management tab of the main admin page or find the email in the booking details by expanding the details for a specific guest.

Enter the minimum and maximum "Seats per Booking" in the Settings section of the event editor.

Go to the Settings section of the event editor. Fill in the Timed Booking Start date and time fields from when bookings should be possible.

Did you select the currency under the Settings section of the event editor? You can find a dropdown menu with multiple currencies from which to select.

Check "Event is private" in the Settings section of the event editor. A new section called "Private Event" opens up below, where you can enter email addresses and corresponding voucher codes by clicking "Add Invitation". You can share the booking link along with the Voucher Code, which will be requested by the system when a guest books a ticket.

Enter the part after facebook.com/ without @. If you have more than one to enter, separate them with a space.

Note that the event setup is complete and the link can already be shared and is open for bookings. You can find the event URL by clicking the box with an arrow to the right of your event name in the admin. It looks like

To have the event appear on the RSVP website, choose "Approve Event for Publishing" in the Status section of the event editor, then "Save" in the upper right hand corner. The RSVP team will review the event setup after this. Once you received the ok for publishing, please go back into the Status section and select "Publish Event" for the event to appear on the RSVP website.

Log into the admin, click the User Management tab, filter for the event you want, then click Export List. This will provide you with a .csv file of the information you need.

Guest Management Tab > Filter relevant event name > Export list Tab

In the "Bookings" tab of the event, you can find the complete list of bookings, including guest details and comments if you click on someone's name.

Guests usually add their dietary restrictions to the Comments section while making a booking. To view them, go to the "Bookings" tab in the event, and click on a guest's name to see the expanded details.

Under the "Bookings" tab of the event, you are able to edit a guest's booking info, cancel, and refund bookings with the three vertical dots on the right side of the guest details.

Once you have selected how many in the party to refund, RSVP will handle the rest.

In the "Analytics" tab of the event, you will see an overview of the different sources of traffic, clicks per channel, and the amount of clicks depending on time.

In the "Event Details" tab of an event, you will see a quick overview of the Total Sales from using RSVP as well as the total number of seats you have for the event and how many of those are booked.

If you want to see what has been transferred to you, go to the "Payouts" tab of the event. You can find the complete overview of the person booking the ticket(s), the amount, and the transaction ID.

It is currently a manual process of writing to the guests on the waitlist and inviting them to book. This will be automated in the future, but for now you should just write to the ones you choose.

Go under the direct link https://www.rsvp-popup.com/myevents. Login with your credentials and select the event you want to check-in. Choose the correct seating and click "Check-in" that is next to that seating. A list of the parties will appear. As each party arrives, click the "Check-in" button next to their name. The system will change the button to a green checkmark when it registers your check-in.

Guests

Your booking is only confirmed when you receive a confirmation email from RSVP. Your bank may place a hold on the amount, which is released after a few days if you do not complete the booking. If you are unsure, you are always able to reach our team at support@rsvp-popup.com where we can confirm whether the transaction was successfully completed.

At the moment, you will need to create a separate booking and note in Comments that you are adding to an existing booking, if you wish to have everyone sit together.

We are working on enabling you to make adjustments to your existing bookings from your My Bookings section of your Guest Profile in the near future.

Many Organizers will indicate specifics in the description of the event. If you do not find the information there, you can contact the Organizer from the event details page by clicking the Contact Organizer link at the bottom.

If you are unsure about anything, you can also write RSVP at support@rsvp-popup.com , and our team would be happy to reach out to the Organizer on your behalf.

Not to worry. You can always contact the Organizer afterwards by visiting the My Bookings section of your Guest Profile. Next to the corresponding booking, you will see the option to Message Organizer.

We accept the range of Mastercard and Visa issued cards.

We do not accept American Express or PayPal.

If this is your first time making a booking on RSVP, your bank may have taken an extra precaution and flagged the payment transfer to a new merchant. We recommend giving your bank a call to confirm you wanted to make the payment.

If you are still having difficulties, feel free to contact our team from the Chat option on our website or write support@rsvp-popup.com .

All paid bookings on RSVP are non-refundable and non-transferable unless otherwise stated by the Organizer. If the Organizer has not indicated a specific process to cancel your booking, we recommend that you visit the My Bookings section of your Guest Profile and make a request by clicking Message Organizer next to the relevant booking.

You should have received an automated confirmation email once you completed your booking. Check your spam folder as they occasionally land there. If you still cannot find the confirmation, please contact the Organizer to resend a copy of the confirmation.

If you are unable to reach the Organizer, you can write RSVP at support@rsvp-popup.com to assist you.

No, you do not need to bring a physical copy unless otherwise stated by the Organizer. You can also show the booking in My Bookings in your Guest Profile if there are any uncertainties.

We recommend contacting the Organizer with your question. Each event has different options.

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Can't find what you are looking for? Contact us at support@rsvp-popup.com